FAQs
YOU HAVE THE QUESTIONS, WE HAVE THE ANSWERS
PRODUCT INFORMATION
What are the key ingredients in your supplements?
Rooted Origins combines carefully chosen natural ingredients, including essential nutrients and powerful plant extracts, to support your health. Check our packaging and website for full details on each ingredient's benefits.
Are your supplements safe for everyone to use?
While our supplements are designed with safety in mind, we recommend that the following individuals consult with a healthcare professional before using any dietary supplement: Pregnant or nursing mothers, children under 18 years of age, and individuals with existing medical conditions.
How do you ensure the quality and safety of your supplements?
Rooted Origins supplements are proudly made in the USA in an ISO and GMP-certified facility that complies with FDA regulations and undergoes regular inspections. To guarantee the highest quality and purity, all products undergo rigorous third-party testing. Certificates of Analysis are available upon request to further assure our commitment to transparency and safety.
What makes your product different from the others?
At Rooted Origins, we source our ingredients directly from their natural environments because we believe that wild-grown plants offer more benefits than farm-grown or synthetic nutrients. Our commitment to using naturally grown ingredients means our products may not be the cheapest, but they are crafted with quality in mind. We prioritize purity and potency over cutting corners, ensuring you receive only the best nature has to offer.
ORDERS and SHIPPING
What carriers do you use?
We select the best shipping option for your order based on your location and delivery needs. Our trusted carriers include DHL, USPS, FedEx, and UPS, ensuring your package arrives safely and on time.
How long will it take to receive my order?
We strive to provide exceptional service by processing and shipping your order within 1-2 business days. Delivery times will vary depending on your location, but rest assured, we use reliable carriers to get your package to you as quickly as possible.
How do I track my package?
Once your order has been processed and shipped, you’ll receive a tracking number via email. Use this number to easily track your package and stay updated on its delivery status every step of the way.
Do you ship internationally?
For international inquiries, please contact our support team.
RETURN POLICY
What is your return policy?
We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return. To be eligible, the item must be in its original condition, unused, and in its original packaging, along with a receipt or proof of purchase.
To initiate a return, please contact us at support@rootedorigins.com. If your return is approved, we will provide you with a return shipping label and instructions on how to send your package back. Please note that items sent back without prior authorization will not be accepted. For any questions about returns, feel free to reach out to us at support@rootedorigins.com
Not finding what you need?
Reach out to us via email and let us know how we can assist you. A member of our Customer Service team will respond as quickly as possible. If you have an order number, please include it in your message.
Please email us at support@rooted-origins.com